Policies and Procedures Manual - Overview


The NCRA Board of Directors supports and advocates transparency in its governance activities, consistency in its exercise of governance duties, and continuity and efficiency in the operations of the association. In order to promote good business practices and responsible governance, it has created this Policy and Procedures Manual and makes it available to the membership on the NCRA website.


A policy statement presents the position, thinking or philosophy that governs actions on a particular subject. Policies are meant to answer the general questions “what” and “why.”

Where policy is dictated by the NCRA Constitution and Bylaws, reference to the applicable language is provided. No Policy or Procedure may contravene the NCRA Constitution and Bylaws.

Policy wording is intentionally formal, broad and general in terms. At the same time, it ideally should be concise, brief and easily grasped.


A procedure statement provides more detailed or specific instruction on areas addressed in policy. A procedure defines and specifies the necessary steps for accomplishing a given task. Procedures are meant to answer the questions “how” and “when.”

Procedures should be worded in clear, precise, and specific terms to provide the reader with all the necessary details and information to make a sound decision in a particular situation, consistent with prior actions and policy. Wording may be more informal than in policy statements, with the emphasis on clarity and complete coverage of the subject. As such, procedure statements are often longer than the policy statement with which they are associated.


Specialized policies and extensive, detailed procedures may be documented in other sources. (For example: The NCRA Code of Professional Ethics, with its supporting “General Guidelines,” “Complaint Procedures,” and “Public Advisory Opinions,” and the CASE General Requirements and Minimum Standards (GRMS) manual.) These authorities will be included as appendices to this Policy and Procedures Manual and remain subject to approval by the Board of Directors.

Revision and Maintenance

Changes to the Policies and Procedures Manual and its appendices must be approved by the Board of Directors.

Upon completion of the Policies and Procedures Task Force review and recommendations, the NCRA Board of Directors shall review one-third of the Policies and Procedures Manual annually and explicitly reaffirm, revise or rescind each item contained therein.

Under authority granted by Article XIX, Section 1 (a) of the NCRA Constitution and Bylaws, “The Board of Directors shall be the final authority on the interpretation of the Constitution and Bylaws.” The Board has final authority to determine whether a particular Policy or Procedure is in conflict with the Constitution and Bylaws and the obligation to correct any Policy or Procedure to conform it to the requirements of the bylaws.

NCRA executive staff shall be charged with maintaining a master copy of this Policies and Procedures Manual and its appendices, reflecting any changes or additions made as a result of Board or membership action.

The Policies and Procedures Manual shall be available to members of NCRA on the association website and provided to any member in electronic or printed form, upon request.