Written Knowledge Tests - FAQs



What is Written Knowledge Testing?

NCRA Written Knowledge Tests (WKT) are multiple-choice tests which serve as a component of NCRA certifications. Written Knowledge Tests are provided for the RPR, RDR, CRC, and CLVS certifications. Tests are administered through Pearson Vue in one of their testing centers or online via OnVue.

What type of location/environment do I need if testing from home?

If you choose to test online through OnVue, you need a quiet location and internet access that meets the mandatory technical requirements. Place a sign on the door/entrance stating you are taking a test and cannot be disturbed.

NOTE: Pearson Vue does not recommend testing from your employer’s physical location as there may be interference with your employer’s security software.

For security reasons, do not speak during the exam or the proctor may file an incident report that will be reviewed by NCRA. Pick a secure and quiet testing environment and remove anything that could make noise or otherwise be a distraction, such as animals. Read through the candidate instructions to ensure you meet the required criteria; for example, your desk must be cleared and have only one monitor and keyboard or a laptop.

Find more tips and information here: https://home.pearsonvue.com/onvue-tips

What is NCRA's testing policy?

All WKT candidates are required to sign the following disclaimer prior to taking their Written Knowledge Test:

This test is strictly confidential and is protected by trade secret law. It is made available to you, the examinee, solely for the purpose of becoming certified in the technical area referenced in the title of this test. You are expressly prohibited from disclosing, publishing, reproducing, or transmitting this test, in whole or in part, in any form or by any means; verbal or written, electronic or mechanical, for any purpose without the prior express written permission of NCRA.

Where do I find the forms that I need?

To find the forms you need, check the Testing Forms page.

How do I request special accommodations for testing?

If you require special accommodations for testing, please notify NCRA at testing@ncra.org immediately upon registration. Please attach medical documentation and specify the desired/requested accommodations.

Once we receive your special accommodation request, we will work with PearsonVUE to verify if your approved accommodations can be met. We will provide steps for you to schedule an appointment with the accommodations if they are approved. Please do not schedule your appointment before receiving these steps from NCRA.

Where can I find more information?

To find more information about Written Knowledge Tests, visit the following links:

NCRA Written Knowledge Test Information and Registration
NCRA’s Pearson VUE Landing Page
Visit the NCRA Pearson VUE Landing Page and select “Find a test center” on the right sidebar
Pearson VUE FAQs
Pearson VUE Customer Support
OnVUE FAQs (specific for home testing)
OnVUE Exam Page (specific for home testing)

Scheduling and Registration

What is the schedule for registering and testing?

Written Knowledge Tests are administered four (4) times a year: January, April, July, and October with registration the month before. Registration will be open for the full registration month. Testing will always be the subsequent month, however, testing is not open for the full month. Visit Written Knowledge Testing Information and Registration for the most current registration and testing dates.

Tests are valid only during the testing period you register for and expire at the end of the testing period if not taken or canceled by the deadline. Find the full cancellation policy at www.ncra.org/WKT.

How do I register?

Visit Written Knowledge Testing Information and Registration to register during an open registration period. After registration, please allow up to three business days to receive the NCRA email confirmation with instructions on scheduling your tests. If you do not receive your confirmation email within three business days, please contact testing@ncra.org.


How do I schedule my test after I register?

You will receive your NCRA Exam Confirmation and Scheduling Information email from NCRA within three business days of registering for the Written Knowledge Test. Your NCRA Exam Confirmation and Scheduling Information email is required to schedule a test date and time for the Written Knowledge Test. It will include directions on how to schedule your test.

If you do not receive your confirmation email within three business days, please contact testing@ncra.org.

Do I have to test during the subsequent testing period following my registration period?

Yes. Tests not taken during the testing period immediately following the registration period will expire unless canceled. Be sure to review the cancellation policy at www.ncra.org/WKT.

Can I extend my test registration from one testing period to the next?

No. Tests are not deferrable. Tests must be taken during the testing period immediately following registration. There are NO extensions.

Can I cancel a test?

Yes. A signed WKT cancellation form must be sent to testing@ncra.org by the cancellation deadline. Be sure to review the cancellation policy at www.ncra.org/WKT.


What is the registration fee?

Practice and Testing

How should I study for the WKT?

Questions on the WKT are directly tied to the job analysis for each credential. The percentages next to each domain on the job analysis equate to the approximate number of questions on the test in that specific area. The knowledge areas under each domain further highlight areas you will be questioned on. Questions on your test will be tied to one of the references listed in the reference list at the end of the job analysis. Review the Job Analysis for your certification: RPR Job Analysis, RDR Job Analysis, CRC Job Analysis, or CLVS Job Analysis.

Example: Domain 1 on the RPR Job Analysis is Technology and Innovation. The percentage for this domain is 43%; meaning there are approximately 43 graded questions on the RPR WKT in that category.

If you are registering for the RPR Written Knowledge Test, you may purchase the RPR Study Guide at our online store, which provides detailed review of each domain as well as sample questions.

Can I practice the online testing process before taking the real test?

Yes, you can take the Pearson Vue Demo Test to practice. To access the demo, go to NCRA’s Pearson VUE Landing Page, scroll down, and under related links, click Pearson VUE Demo Test.

Where can I test?

If you wish to schedule your NCRA WKT at a Pearson Vue test center, please make that selection during the online scheduling process or let your Pearson Vue customer service rep know if you are scheduling by phone. Locate a Pearson Vue test center near you.

If you wish to schedule your NCRA WKT online, visit OnVUE exam information. Candidates must read the exam information before registering for the test.

How do I check in for my test on test day if I am testing through OnVue?

You will be able to check in 30 minutes prior to your scheduled appointment time. To start, go to https://home.pearsonvue.com/ncraand click the “Sign in” button.

  • First, shut down all non-essential applications including email, chat, Facebook, Skype.
  • Your scheduled exam will appear once you login to your account under “Open Online Exams.” Select the test link, then select “Begin exam.”

    CRITICAL NOTE: If the “Begin exam” button is not visible, you are either too early or too late for your exam. Please check your appointment details to ensure the correct start time.

  • You will be asked to download OnVue, the online proctoring software, if you have not before. Follow the prompts in the application to complete the required check-in steps.
  • Have your acceptable government identification ready for the proctor to verify.
  • You will be placed in a queue and connected to the next available proctor to begin your exam.
  • The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.
  • Being late is not an option. To allow time for the check-in procedure, be ready once the check-in window opens 30 minutes before the exam start time. Candidates who do not report for a scheduled appointment are marked as a “No Show” and will not be able to take the test. Candidates marked as a “No Show” can cancel with NCRA but will be required to pay the Pearson Vue cancellation fee of $65 in addition to any NCRA Cancellation fee that applies. Be sure to review the cancellation policy at www.ncra.org/WKT.

What are the test rules on personal belongings?

  • During the test you may not access the following personal items: Cell phones, headphones/headsets (wired or Bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats or other head coverings, bags, coats, books, notes, or any other material not specifically approved.
  • During the exam session, you are not allowed to use exam-specific materials or scratch paper, erasable whiteboards, or any other physical writing object, such as a pen, pencil, or marker.
  • Watches must be removed and placed out of sight/reach during the exam.

Can I eat, drink, or take a break during the test?

Breaks are not allowed during the test for any reason. If you leave your computer during the test, the proctor will end your session and you will not be able to continue testing. Water in a clear glass is allowed during testing; however, eating, smoking, and chewing gum are prohibited.

How many questions are on my test?

The RPR, RDR, and CLVS Written Knowledge Tests (WKT) have 120 questions, but only 100 are used to calculate your official score. The remaining 20 questions are new questions being tested to capture metrics on their validity. This does not apply to the CRC Written Knowledge Test which has 50 questions.

When will I receive my test results?

Official scores are emailed within two to four weeks at the close of the testing window. Prior to receiving your official score, you can view a Score Report with your preliminary score. The Score Report is NOT your official score.

If you test in a Pearson Vue Test Center, you may receive a copy of your Score Report at the front desk prior to leaving. If you test at home, you will receive an email after completing the test with a link to your Score Report. No matter where you test, you will be able to login to your Pearson Vue account after your test to view your Score Report.

What do the percentage ratings for domains mean on my score report?

The information is provided to give you an idea of your strengths and weaknesses within the domains for your credential. All WKTs are based on the Job Analysis for the credential. This feedback can help you concentrate your preparation in the appropriate domain area(s) if you need to re-test.



What equipment/technical requirements do I need for testing from home?

Check the technical requirements for OnVue at https://home.pearsonvue.com/ncra/onvue. You will find the OnVUE technical requirements near the bottom of the page.

Perform a system test as soon as you receive your enrollment confirmation email. Use the same testing space, computer, and internet connection that you will use on the real test day. Shut down all non-essential applications before launching the software. Go to the OnVUE page linked above, click Run system test, and copy the Access Code, which will allow you to perform the system test. Download OnVue and run the application from your Downloads folder.

NOTE: Generally, company computers have more restrictions that may prevent a successful test. Ensure you are not behind a corporate firewire and shut down any Virtual Private Networks (VPNs) or Virtual Machines.

Is technical software assistance available during the test?

Most technical issues can be avoided by completing a system test in advance. Common technical issues are an unstable internet connection and running non-permitted applications during the test, both of which the system test can indicate ahead of time. Either way, staff is on hand to support the issue. Please see the customer service information if you require assistance.

My proctor hasn’t started my test yet. Where is my proctor?

After successfully uploading your photos, you will be on a page that says, “You are almost done with the check-in process.” Please be patient: Most candidates will have their test launched by a proctor within 15 minutes of the scheduled test appointment time. If you are experiencing a longer delay, there may be a problem with your identification photos. The proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you, but please answer so we can help you. If we haven’t contacted you in 30 minutes, the connection may have been lost. You’ll need to reschedule your test through customer service.

Troubleshooting recommendations for testing at home.

  • If the Pearson VUE test does not run, you may need to temporarily disable your firewall or antivirus software.
  • Upon beginning the check-in process, please be sure to close all third-party applications (including your internet browser). If the computer you are testing on has applications that are set to auto-update, please disable updates until you have completed your test.
  • To quickly check and force quit applications running in the background such as email, Teams, Zoom, Skype, etc., please use the shortcuts below to access task manager/activity monitor:
    • Windows (Task Manager): Press Control + Alt + Delete
    • MAC (Activity Monitor): Press Command + Option + Escape
  • Before checking in to your test, it is strongly recommended that you disconnect from VPNs. If you are not able to disconnect from a VPN on a work computer, please consider using a personal computer instead.
  • We strongly recommend using a personal computer instead of a work computer. Computers provided by employers, generally have more restrictions that may prevent successful test delivery.
  • Ensure your browser and operating system meet the requirements for OnVUE.
  • For optimal performance, a reliable and stable connection speed is required. We recommend using a wired connection via an ethernet cable as it is typically faster and more reliable than Wi-Fi.


How can NCRA be sure that candidates will not share content?

Testing information is confidential. By registering to take a test, the candidate agrees that the questions on the test will not be disclosed to other candidates. Failure to adhere to the policy will result in being banned from future testing and termination of NCRA membership. Candidates will also have to accept an NDA agreement to open the test. By registering for an NCRA Written Knowledge Test, candidates also agree to adhere to Pearson VUE’s policies and procedures. Please review the list of Pearson VUE’s policies and procedures at the following page under Additional Information: https://home.pearsonvue.com/ncra/onvue 

What is the Pearson VUE browser lock and when does it take effect?

The Pearson VUE browser lock prevents access to the internet during your test session. It goes into effect when you click to Begin your Exam. It will end once you have completed your test.

What type of identification will I be required to present?

You are required to present a current government issued ID. The first and last name on your ID must match the first and last name on your web account profile and in your appointment confirmation email.

Note: First and last name on your identification MUST match your registration. Your middle name will NOT be checked as it is not imported on your registration.

Acceptable forms of identification:

  • include driver’s license
  • passport
  • military ID
  • identification card (national/state/province identity card)
  • alien registration card (green card, permanent resident, visa)
  • government issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).