Susie enjoys interacting with the members and helping them with their membership questions or problems. A lot of members recognize her voice and are glad to talk to someone who has been with NCRA for a while. But she thinks people would be surprised that NCRA only has a staff of 30 people who do the work for 15,000 members. She is proud of her memory and her ability to learn things quickly, and she is inspired by great ideas and by compassionate, caring people. For fun, Susie and her husband enjoy playing tennis. She also enjoys reading, cooking, and camping. She’s learned to enjoy and love family while they are here, saying, “You really miss them when they are gone.”