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RSSFirm Owners 2013 Conference Schedule
Sunday, February 3
6:30 p.m. – 8:30 p.m. Networking Reception and Super Bowl Party
Dress casually or get in the spirit by wearing your favorite team jersey or shirt for this informal event. Food and beverages will be provided as well as seating to watch the close of this year’s Super Bowl matchup.
Monday, February 4
8 a.m. – 9 a.m. Continental Breakfast
9 a.m. – 9:30 a.m. NCRA Kick-Start: NCRA President, Tami Smith, RPR, CPE
Learn about the latest in NCRA news and programming, including an update on the Vision for Educational Excellence Task Force, and the TRAIN (Taking Realtime Awareness and Innovation Nationwide) Initiative.
9:30 a.m. – 11 a.m. Keynote Presentation: Tommy Spaulding
A world-renowned speaker on leadership, Tommy Spaulding rose to become the youngest president and CEO of Up with People and has spoken to hundreds of organizations around the globe. Described as a 21st century Winning Friends and Influencing People, his latest book, It’s Not Just Who You Know (Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships), is a New York Times, Wall Street Journal, and USA Today national best seller. Join him for an inspiring discussion on how to truly connect with the colleagues and clients who can make or break your professional future.
11 a.m. - 11:30 a.m. Networking Break
11:30 a.m. – 1 p.m. The Theory of Constraints: Finding Your Weakest Links, Part 1
Tom Krupka, CFPIM, Jonah
A chain is no stronger than its weakest link. Process imporvement practitioner, consultant, teacher and academic Tom Krupka will show you how the Theory of Constraints can help you identify weak links in your company's production cycle. Even better, he'll show you how addressing those weaknesses can lead to increased productivity and profitability.
1 p.m. – 2:30 p.m. Lunch
2:30 p.m. – 4 p.m. The Theory of Constraints: Finding Your Weakest Links, Part 2
Tom Krupka, CFPIM, Jonah
After lunch, the conversation continues with a more specific focus on how you can utilize the principles of the Theory of Constraints to improve your internal processes, billing, and collection.
4 p.m. – 4:30 p.m. Networking Break
Tuesday, February 5
8 a.m. – 9 a.m. Breakfast
9 a.m. – 10:00 a.m. Third Annual Firm Owners Economic Benchmark Survey
James M. Cudahy, CAE, NCRA Executive Director & CEO
The survey is back with newly-enhanced questions designed to assess how firms are coping with the “new normal” of the nation’s sluggish economic recovery. You will receive a free hard copy of the survey results and analysis before they are publicly available.
10:00 a.m. – 10:30 a.m. Networking Break
10:30 a.m. – 11:30 a.m. Client Focus Group: A Window into the Market
Joe Grabowski, Chair, NCRA Firm Owners Community of Interest
Christina Lewellen, MBA, NCRA Senior Director, Marketing & Communications
A representative panel of court reporting consumers will participate in an open focus group session that will help you determine what clients are looking for from your firm. Questions will include both prepared material based on data from the Firm Owners Benchmark Survey as well as questions submitted from attendees.
11:30 a.m. – 1:00 p.m. Lunch on your own
1:00 p.m. – 2:30 p.m. Breakout Group Consulting Sessions
Each of these group sessions will feature case studies based on real court reporting firms, followed by expert analysis and small group discussions.
Track A: Finance and Administration
Todd Mobley, Mike Mobley Reporting
Learn how to make your financial work-flow run more smoothly and how to improve the
day-to-day administration of your company.
Track B: Management, Legal, and Legislative Issues
Steve Hirchfeld, JD, Hirschfeld & Kraemer, LLP
Adam Finkel, NCRA Senior Government Relations Specialist
Learn how to keep your business in the clear when it comes to the latest issues surrounding legal and regulatory concerns, and learn about NCRA's latest government relatiosn efforts on behalf of the court reporting industry.
Track C: Strategy and Marketing
Christina Lewellen, MBA, NCRA Senior Director, Marketing & Communications
Sara L. Wood, NCRA Assistant Director, Marketing & Communications
Learn how you can make practical improvements to your website, marketing efforts, and overall communications strategy through real-world examples. Up to three firms will be selected to be live examples during the discussion.
2:30 p.m. - 3:00 p.m. Networking Break
3 p.m. – 5:00 p.m. Free time
5 p.m. – 7:30 p.m. Closing Reception
Enjoy heavy hors d'oeuvres and drinks with your fellow attendees before you head out on your own for an evening with both your new and old connections.
Wednesday, February 6
Departures